delete what's yours.
Instructions to request deletion of your heysteff data. We process your request within 30 days.
◆ Options
- Option 1 (recommended): from your account at app.heysteff.com → Settings → delete workspace.
- Option 2: email us at [email protected] with the subject "Delete data" and include your account email.
What gets deleted?
Upon deletion request, we permanently remove: your user account, the workspace and all its data, conversations and message history, channel connections (OAuth tokens for Facebook, Instagram, Gmail, etc.), team members associated with the workspace, and activity logs.
We only retain billing records for the period required by Chilean law (minimum 6 years for tax documents).
Timeline
We process all requests within 30 calendar days of receipt. We'll confirm by email when deletion is complete.
Your customers' data (end users)
If you're an end user whose data was processed through heysteff (e.g., a customer who messaged a business using heysteff via WhatsApp or Instagram), you should contact that business directly. Heysteff acts as a data processor in that case, and the business is the primary controller. If you can't reach them, email us at [email protected] and we'll help identify them.
Contact
Any privacy or data deletion questions: [email protected].
You can also review our full privacy policy.