Conversational AI for food brands.
heysteff is an AI platform for customer support and sales across WhatsApp, Instagram, Messenger, Gmail and Shopify; Steff is the AI agent that runs it. A food brand's customers write with a different kind of urgency than most: the product is perishable, the order already left the kitchen or the warehouse, and they want to know where it is before the wait costs them anything. Steff answers immediately, in your brand's voice, and knows exactly when to hand the conversation to you.
Instant replies, because perishables can't wait
Steff covers WhatsApp, Instagram, Messenger and email around the clock, with a first response under 9 seconds. For a food, beverage or fresh-product order, that speed isn't a nice-to-have — it's the difference between a customer who trusts the order is on its way and one who starts to worry. The agent replies instantly whether it's the middle of the night, a weekend, or the peak of a launch, with no shifts or on-call rotation to manage.
Real-time order tracking, without routing through a human
The single most repeated question in food is "where's my order?" Steff doesn't improvise a generic answer — it uses connected tools to check your real system and reply with the exact status. If you sell on Shopify, WooCommerce or TiendaNube, the native integration already carries that information. If your operation runs on an ERP or a custom logistics system, heysteff's tool builder connects over an HTTP API or webhooks, so Steff always answers with the real order status, not filler text.
Recurring orders and reminders, without depending on anyone's memory
Plenty of food brands live on repeat purchases: water, snacks, pantry staples, weekly meal prep. With heysteff's visual flow builder and outbound campaigns, you can set up replenishment or reorder reminders that go out on their own at the right moment, instead of relying on someone remembering to message each customer one by one.
Fast escalation on quality complaints
A complaint about a spoiled or damaged product can't sit in a generic queue. You define the keywords and rules that trigger automatic escalation; the moment a message matches, Steff escalates the conversation and pauses itself so it doesn't keep replying on top of your team. From there, copilot mode shows response suggestions while you take over, and you can pause the bot in one click by conversation, channel or entire workspace if the situation calls for it.
How it connects
heysteff connects to your WhatsApp Business (official Cloud API or a number you already have), Instagram, Messenger, Gmail and your Shopify, WooCommerce or TiendaNube store. Starter-plan implementation is live the same day; Pro takes 3-7 days depending on how many integrations you add; Max, built for multi-brand or multi-country operations, is implemented in 2-3 weeks with dedicated onboarding.
◆ frequently asked questions
Can Steff tell a customer where their order is?
Yes. If your store runs on Shopify, WooCommerce or TiendaNube, Steff checks real order status through a native integration. If you run your own system, it connects through the tool builder over an HTTP API or webhooks, so the answer is always the actual status, not a generic line.
What happens if a customer reports a product in bad condition?
You define keywords and escalation rules (for example "expired", "spoiled", "made me sick"). The moment Steff detects a match, it escalates the conversation and pauses itself so it doesn't keep replying, and your team picks it up from copilot mode.
Can I schedule reorder reminders?
Yes — with the visual flow builder and outbound campaigns you can set up replenishment reminders for recurring-consumption products, without relying on someone remembering to send them by hand.
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◆ next step
Get a demo and see how Steff would answer your brand's real orders and complaints.
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