resources / comparisons

the best AI tools for Shopify.

heysteff is an AI platform for customer support and sales across WhatsApp, Instagram, Messenger, Gmail and Shopify; Steff is the AI agent that runs it. The Shopify App Store has hundreds of apps with "AI" in the description — this guide focuses on the ones that actually move the needle in support, cart recovery and reviews, with clear criteria before naming any of them, heysteff included.

Evaluation criteria

Depth of Shopify integration. Does it read real store data (order, stock, customer) in real time, or does it just install alongside the store without reading anything underneath?
Cart recovery with context. Does it recover abandoned carts by talking about the real order, or does it send a generic template message?
Reviews. Does it have its own module to request and display product reviews, or do you need to add another app on top?
Multichannel support. Does it handle only the site chat, or also WhatsApp, Instagram, Messenger and email?

heysteff (core agent) + heysteff Reviews

heysteff connects to Shopify via direct OAuth (it's not installed from the App Store): the agent reads the order, the stock and the purchase history to recover abandoned carts with real context, book appointments and answer support questions on WhatsApp, Instagram, Messenger and Gmail, all from a single inbox. Cart recovery and the store integration are available from the Pro plan (1 Shopify store with carts included).

heysteff Reviews is a separate product, and this one is distributed as a Shopify App Store app: it requests reviews conversationally over WhatsApp or email after each purchase, instead of a web form, with moderation, storefront widgets for the theme editor, SEO with rich snippets and funnel analytics. It has a 7-day free trial on any plan (from 19 USD/month), billed directly through Shopify Billing.

◆ transparency

Yes, heysteff and heysteff Reviews are our tools — we include them under the same criteria as the others, and you can verify it at heysteff.com and heysteff.com/reviews. Important note: they are two different products with different installation paths (the core agent is direct OAuth, Reviews is an App Store app), even though they share the brand.

Gorgias

Gorgias is the most established AI helpdesk within the Shopify ecosystem, with deep integration into the orders panel and a strong focus on support email and chat managed as tickets. Best for: stores that already operate on a ticket model and prioritize support email/chat over social messaging or WhatsApp.

Tidio

Tidio (with its Lyro agent) is a popular option among small and mid-sized Shopify stores looking to add an AI chat to their site without a complex implementation. Best for: smaller stores that prioritize easy installation over depth of channels or data.

The rest of the App Store

Beyond these options, the Shopify App Store has dozens of AI apps for specific niches: product description generation, size recommendation chatbots, AI review analysis, product image generation, and more. For end-to-end conversational support and sales (not an isolated niche), the options above are the ones that cover the full case.

◆ in short

For Shopify, the question that separates marketing from real product is: does the app read your store in real time, or does it just live next to it?

◆ next step

Try heysteff on the Free plan with no card required, or get a demo connecting your own Shopify store.

Get a demo →