let your own AI configure heysteff for you.

MCP (Model Context Protocol) is an open standard created by Anthropic so an AI assistant can connect to external tools and data in a safe, consistent way — no custom integration for every app-and-assistant combination. heysteff exposes a remote MCP server that represents what you'd normally do from the dashboard, available for your own AI to operate. For the conceptual detail, read what an MCP server is or the product page MCP server on heysteff.

With heysteff's MCP server connected, your AI can read and configure almost everything a user would do from the web app:

• Knowledge base: upload and update policies, catalog, FAQs and all the context Steff is trained on.
• Agent behavior: adjust the tone, personality and response rules of the AI agent.
• Automation flows: create and modify flows — for example, qualify a lead and book an appointment — without opening the visual builder.
• Custom tools and integrations: connect tools that call your API or receive webhooks (order status, stock, your ERP/CRM).
• Channels: review the status of your connected channels (WhatsApp, Instagram, Messenger, Gmail, Shopify).

The team's internal rule is that any new product capability propagates to the MCP server in the same change: if something can be done from the web, it can generally be requested through MCP too (except functions reserved for internal administration).

heysteff's MCP server is remote (nothing to install locally) and authorizes through OAuth. The exact menu names may change between versions, so these steps are functional:

1. Open your client's connectors/MCP settings

   In Claude (for example claude.ai or Claude Desktop), go to the section where connectors or MCP servers are added.

2. Add heysteff's MCP server URL

   Create a new connector/MCP server and paste heysteff's MCP server URL: mcp.heysteff.com.

3. Authorize workspace access with OAuth

   When Claude asks, sign in to your heysteff account and approve access. This is the step that links your workspace; you can revoke it whenever you want.

4. Confirm the tools appear

   Check that Claude shows the heysteff workspace tools. Done — you can now ask for changes in natural language.

The flow is the same through ChatGPT's connectors/MCP support:

1. Open ChatGPT's connectors/MCP settings

   Go to the ChatGPT section where connectors or MCP servers are added.

2. Add heysteff's MCP server URL

   Add a new connector and paste heysteff's MCP server URL: mcp.heysteff.com.

3. Authorize workspace access with OAuth

   Sign in to your heysteff account and approve access via OAuth when ChatGPT prompts you.

4. Confirm the tools appear

   Verify that the heysteff workspace tools are available in ChatGPT and start giving it instructions.

Once connected, you talk to your assistant the way you'd talk to someone on your team. A few examples, all within what the MCP server can do:

• "Create an escalation rule when a customer mentions 'complaint'."
• "Upload this returns policy to the knowledge base."
• "Connect a tool that checks order status in my API."
• "Change the agent's tone to more formal."
• "Create a flow that qualifies a Facebook lead and books an appointment."

Your AI translates each instruction into calls to heysteff's MCP server tools, runs the change, and confirms the result back to you.

Giving an AI the ability to configure your support software sounds like a risk without visibility, and the design is honest about that: it's a powerful capability and worth treating as one. Two guarantees make it safe to use:

• OAuth access: you explicitly approve the connection from your heysteff account and revoke it whenever you want, just like any app connected to your Google or Shopify.
• Everything audited and reversible: every write your AI makes — changing a rule, creating a flow, touching a tool — is recorded in the same audit log the workspace owner already uses, under Settings → Audit Log. You see what changed, when, and through which channel, and you undo it from the dashboard.

Practical tip: early on, review the audit log after each batch of changes and ask your AI to confirm what it's about to do before it writes. Nothing happens silently.

Also relevant: MCP server on heysteff, what is an MCP server, AI agent for ecommerce, security at heysteff.