an AI agent for electronics stores.
heysteff is an AI platform for customer support and sales across WhatsApp, Instagram, Messenger, Gmail and Shopify; Steff is the AI agent that runs it. For an electronics store, that means an agent that answers the compatibility question before checkout, compares models with real catalog data, and handles a warranty claim without a customer waiting for business hours.
Pre-sale compatibility and specs from your knowledge base
Electronics buyers ask specific, technical questions before they buy: does this charger work with that laptop, what's the battery life under real use, is this accessory compatible with last year's model. You load specs, compatibility notes and known limitations into Steff's trainable knowledge base, and the agent answers those questions grounded in that content instead of a generic product description.
Those same questions often arrive with a photo attached — a port, a model number sticker, a cable a customer already owns — and thanks to vision, Steff can read that photo as part of the answer instead of asking the customer to describe it in words.
Model comparison with live catalog data
A side-by-side comparison page goes stale the moment stock or pricing changes. Through connected tools, the agent pulls live specs, pricing and stock straight from your catalog — Shopify, WooCommerce, TiendaNube, or a custom system reachable via API — so the comparison a customer gets in chat matches what's actually available to buy right now, not what a static page said last quarter.
Warranty and RMA over WhatsApp, with escalation
The agent handles the intake for a warranty claim — pulling up the order, asking for a description of the issue, reading a photo of the defect thanks to vision — inside the same WhatsApp thread the customer already used to ask about the product. When the case needs a human decision, Steff escalates by rules and keywords, with the full history attached, and pauses itself so it doesn't talk over the person taking the case. Your team can also take over any conversation in one click through copilot mode, before or after escalation triggers.
Order tracking
"Where's my order" is one of the highest-volume, most repetitive questions in electronics retail — exactly the kind of query heysteff is built to resolve without a human touching it, by checking order status directly against your connected store.
How it connects
Native integrations for Shopify, WooCommerce and TiendaNube cover catalog, stock and orders out of the box. For an ERP, a ticketing system, or any other internal tool, the custom tool builder connects heysteff to anything that exposes an HTTP API or webhooks.
FAQ
Can the agent answer technical compatibility questions before a sale?
Yes. You load specs, compatibility notes and common troubleshooting into the agent's trainable knowledge base, and Steff answers pre-sale questions like whether an accessory fits a specific model, grounded in that knowledge base instead of guessing.
Can it compare two products using real catalog data?
Yes, through connected tools the agent reads live specs, pricing and stock from your catalog (Shopify, WooCommerce, TiendaNube, or a custom system via API) instead of a static comparison page that goes stale.
How does warranty and RMA handling work over WhatsApp?
The agent walks the customer through the initial intake — order lookup, issue description, photo of the defect if relevant — and escalates to your human team by rules and keywords once it's a case that needs a person, with the full conversation history attached.
Also relevant: other industries, AI for furniture stores, AI customer support and AI agent for ecommerce.