an AI agent for jewelry & watch brands.
heysteff is an AI platform for customer support and sales across WhatsApp, Instagram, Messenger, Gmail and Shopify; Steff is the AI agent that runs it. For a jewelry or watch brand, that means an agent that speaks in your brand's register, books a private appointment instead of a generic support ticket, and knows exactly when a high-value conversation needs a human right now — not after the queue clears.
Luxury-brand tone, trained and tuned
A jewelry brand's chat can't sound like a generic support bot. Formality sliders let you dial in exactly how formal or warm Steff sounds, and the agent's context and knowledge base carry your brand's own vocabulary — how you describe a stone, a finish, a collection — so every reply reads like it came from your brand, not a script. The same tone carries across WhatsApp, Instagram DM, Messenger and email, so it doesn't shift depending on which channel a client picked.
Private appointment booking
Many jewelry and watch purchases start with a private viewing or a consultation, not an add-to-cart. The appointment scheduling module lets a customer request that private appointment directly in the chat, checking real availability and syncing to Google Calendar, so a serious inquiry doesn't stall waiting on a callback. Reminders go out ahead of the visit automatically, and rescheduling happens in the same thread.
Payment-proof verification with vision
For bank transfers and other manual payment methods common on high-value orders, Steff's vision reads the payment proof a customer sends and verifies it against the order. It's still your rules that decide what counts as confirmed — and anything above a value threshold, or anything the agent can't verify with confidence, routes to a person.
Instant human escalation on high-value sales
Escalation rules and keywords let you define exactly which conversations should reach your team immediately — a specific piece, a price range, a request to negotiate. Copilot mode lets a human take over any conversation in one click, and the bot pauses itself the moment a person replies, so nothing gets crossed wires on a sale that size.
How it connects
Native integrations for Shopify, WooCommerce and TiendaNube cover catalog and stock if you sell online. For a POS system, a custom CRM, or an internal appraisal tool, the custom tool builder connects heysteff to anything reachable through an HTTP API or webhooks — so the agent can check real inventory or authentication status instead of relying on what's written in the chat script.
The result is one unified inbox across WhatsApp, Instagram, Messenger and email where a private client's history — past pieces, appointment dates, open orders — travels with the conversation, whether the agent or a person is answering.
FAQ
Can the agent match a luxury brand's tone of voice?
Yes. Formality sliders let you tune how formal or casual Steff sounds, and the agent's context and knowledge base are trained on your brand's own language, so responses read like your brand instead of a generic support script.
Can customers book a private appointment through the chat?
Yes, the appointment scheduling module handles private consultation bookings over WhatsApp, checking real availability and syncing to Google Calendar.
How does payment proof verification work for a high-value item?
Steff's vision reads a payment proof or receipt a customer sends and checks it, then routes anything above a value threshold — or anything unclear — to a human for confirmation before the order proceeds.
Also relevant: other industries, AI for luxury brands, AI for furniture stores, appointment scheduling and AI agent for ecommerce.