reviews that come to you, questions answered.

It's a Shopify reviews app whose differentiator is conversational capture. After a purchase, the app messages your customer on WhatsApp (or email) and an AI chats with them to capture the full review: a 1 to 5 rating, text and photos or videos. A hosted web form is available as a fallback, but a natural conversation converts far better than a cold form.

Two ways. Automatic: the post-purchase journey sends the request a few days after the order, with up to 3 configurable reminders if the customer doesn't answer. Manual: from the dashboard you select contacts, upload a CSV or pick past orders from your store and send requests in bulk.

Yes. Customers can attach photos and videos directly in the WhatsApp conversation or on the web form. You decide which ones show up in your store; the photo wall and carousel make the most of them.

Your own WhatsApp number connected to heysteff, or the platform's shared sender if you don't have your own number yet. You can switch senders any time.

Yes. You can configure a discount coupon as a thank-you for the review, plus an extra bonus when the customer includes a photo. The coupon is delivered automatically once the review is completed.

Yes. You configure auto-publishing by minimum rating (for example, auto-publish only 4 and 5 star reviews) and everything else lands in a moderation queue where you approve or reject them one by one. You can also reply publicly to each review as the seller.

Theme app extension blocks you add from the theme editor, no code required: a star badge on the product page, a review list with three layouts to choose from (detailed list, mosaic cards and testimonials), a carousel and a photo wall. The widget theme can inherit your store's colors or be fixed to light or dark.

Yes. The app outputs review JSON-LD markup so Google can show your stars in search results, and writes Shopify's standard reviews.rating metafields, which other themes and apps can read too.

Yes, via CSV. Export your reviews from the previous app and upload them from the dashboard: they get matched to your products and keep rating, text, author and date. You don't lose your accumulated social proof when switching.

Yes. Reviews sync to Klaviyo so you can use them in your email flows and segments, and the app generates a review feed compatible with Google Shopping.

The app accesses order and customer contact data only to request, collect, moderate and display reviews, with strict per-store isolation. We don't sell data or use it to train third-party models. Full details are in the privacy policy, and you can request deletion at heysteff.com/data-deletion.

There are three plans billed directly through Shopify Billing on your Shopify invoice, all with a 7-day trial: Starter (USD 7.99/month, 100 review requests per month), Growth (USD 29.99/month, 500 requests per month) and Pro (USD 79.99/month, 2500 requests per month). Requests count both the first message and reminders.

Once the monthly quota is used up, new requests pause until the next month and the app notifies you. You can upgrade at any time from the app itself to resume them immediately.

Write to [email protected] and we'll get back to you shortly. Just getting started? The getting started guide takes you from install to your first review.