heysteff vs. Kommo: what each one costs and which one fits your store.

On its Spanish-language page, Kommo charges US$20 (Basic), US$30 (Advanced) and US$45 (Pro) per user per month, paying at least 6 months; Enterprise is custom (checked on October 10, 2026). It charges per paid user, and every user has to be on the same plan. It also allows free users, who can only view and chat in the customer profiles shared with them. These are the prices and credits for each plan:

Buying direct, there is no monthly billing. The minimum period is 6 months up front. At 9, 12 and 24 months there are discounts of 11%, 17% and 25%: at the Spanish-page price, Advanced drops to US$26.67, US$25 and US$22.50 per user per month. Once purchased, the subscription can't be shortened, and Kommo doesn't refund unused time except in special cases it reviews one by one (billing FAQ).

The exception is Shopify. If you create your Kommo account from the Shopify App Store, you can use its "Usage Charge" subscription: US$25 per user per month, billed by Shopify every 30 days. It only applies to accounts created from Shopify (Kommo's guide, Shopify listing).

The price depends on the billing country. Since September 1, 2026, Basic and Advanced are priced differently by country; Pro stays at US$45 everywhere. The English-language page and a check from the United States show US$25 and US$35 for Basic and Advanced (Kommo's announcement). The billing country is set on the first purchase; to change it you have to ask support.

Currency. Kommo bills in dollars, by card or PayPal, in every country except Brazil, where it charges in reais (billing overview).

Since June 1, 2026, new Basic customers don't get the AI agent: the agent starts at Advanced. Every AI feature draws from the same pool of credits, which refills each month and doesn't roll over: 750, 1,250 or 2,250 per user depending on the plan. The free trial includes 1,800 per user.

Kommo estimates that each reply from its agent uses about 15 credits and each question to the AI analyst uses 100 to 200 (Kommo AI pricing). Its documentation adds that an agent reply can use credits even if it isn't sent, and that if credits run out the agent stops replying until the renewal or until an admin buys more (agent credits, AI agent).

In June 2026, Kommo sold credit packs at US$29, US$99 and US$199 a month. Since September, extra credits are sold in blocks of 5,000, for one month or more, and Kommo doesn't publish the price of each block: you see it inside your account. According to its documentation, the more credits you buy, the fewer credits each agent action uses: up to three times fewer (buying credits).

Kommo doesn't add a markup to WhatsApp messages: Meta bills them directly to your WhatsApp Business account, and Kommo requires a payment method on file with Meta (WhatsApp requirements in Kommo). That doesn't mean WhatsApp is free: since October 1, 2026, Meta charges for replies (non-template messages) after the first 1,000 each month on each number, and also for utility templates even when the 24-hour window is open (the new rules, according to Kommo).

Kommo's WhatsApp calculator makes it clear: service messages are the ones sent by "your team, bots or AI agents". After the 1,000 free ones, each reply from its agent costs Kommo credits plus Meta's charge. With heysteff, Meta also bills your account directly and heysteff doesn't add a markup to messages; the difference is that the agent doesn't use credits. To estimate what Meta charges in your country, see WhatsApp costs (in Spanish).

Kommo doesn't have a pricing page by country. The US$20, US$30 and US$45 on its Spanish-language page are the site's default prices, and the page changes the price depending on the country you visit from. A screenshot that bienprobado.com took from Mexico on September 26, 2026 shows those same US$20, US$30 and US$45 per user per month, paying for 6 months; the same site says you can only pay in dollars, by card or PayPal, and without a CFDI (Mexican electronic invoice). That's a third-party confirmation, not Kommo's.

For Colombia, Peru or Chile we couldn't find a source that confirms the price: the one that counts is the one you see at checkout. heysteff also charges in dollars, with the same price in every country.

Say a store with 3 people wants an AI agent to answer. In Kommo, the cheapest plan with an agent for a new customer is Advanced; in heysteff, Starter already includes 3 members and the agent, and Pro adds Shopify. This is our own calculation with the prices published as of October 10, 2026, before taxes and without what Meta charges, which is billed separately in both:

At the United States or Europe price, Advanced goes up to US$105 a month, or US$630 for 6 months.

On licenses, Kommo is cheaper: US$90 a month versus US$149 for Starter, and it also includes the Shopify integration from Basic, while heysteff includes it from Pro. What changes the math is the unit. Kommo charges per person and measures AI in credits: with 3,750 a month and about 15 per reply, its agent covers about 250 replies. How many conversations that is depends on how many replies each one needs; at 5, about 50 a month. Past that allowance, the agent stops until the credits renew or you buy more.

heysteff charges per conversation, which is the 24-hour window that a customer message opens. Inside that window the agent replies as many times as needed, with no credits, and the bill doesn't go up when you add people as long as they fit in the plan. Past the allowance, paid plans keep replying, with the overage we publish on pricing; on the Free plan, the agent pauses until the next period.

If what you need is a sales CRM, Kommo has more: up to 50 pipelines per account (100 on Enterprise), lead scoring, won and lost analysis, and reports with per-rep goals and sales forecasting, plus Salesbot for building visual automations. heysteff has board-style pipelines with fields, response times and tasks, but it doesn't track sales opportunities with an amount, won and lost deals or a sales forecast.

Kommo also covers more channels: TikTok, Telegram, email with two-way sync and live chat for your website. It has an Android and iOS app, more than 100 integrations in its integrations hub, an API and more than 5,000 partners who set up the account for you. heysteff also has an iPhone and Android app (App Store and Google Play), and doesn't have web chat, TikTok or Telegram.

And if your team doesn't need an AI agent, Basic is cheap: with 3 people it's US$60 a month, or US$360 for 6 months, and it includes the Shopify integration.

If you want to message the customer first. Kommo says so in its documentation: its AI agent "only replies to incoming messages and can't start conversations". heysteff can write first: abandoned cart reminders (from Pro) and the post-purchase review request with heysteff: WhatsApp Marketing go out as automations, and when the customer goes quiet in a pipeline stage, the agent drafts the follow-up. On the official WhatsApp API, the first message outside the 24-hour window goes out with a Meta-approved template; when the customer replies, the agent picks up the conversation.

If you sell through an online store. With Shopify connected (from Pro), the agent searches your catalog, checks an order's status and sends a cart link so the customer pays in your store. The agent is included on every plan and doesn't use credits: the only usage limit is conversations.

If you don't want to commit to 6 months. heysteff is paid month to month, per conversation, and has a Free plan that never expires: 50 conversations a month, 1 channel and 1 member, with no card. A reminder or a campaign nobody answers doesn't use up conversations: it only counts when the customer writes.

If you have more than one Shopify store. Kommo's integration connects one store per account: "Only one Shopify store can be linked to a Kommo account at a time", and what you change in Kommo doesn't sync back to Shopify. In heysteff, the Shopify connection is included from Pro, with 1 store, and Max allows 3. heysteff activates the connection with each merchant (assisted activation).

If you want to review before the agent talks on its own. Every workspace you create when you sign up starts in copilot mode: the agent drafts the reply and a person approves it before it's sent. Once you trust its replies, you switch it to automatic.

You might also find useful: the Kommo alternatives (in Spanish) and how we picked them, heysteff pricing, the AI agent for WhatsApp, what Meta charges in WhatsApp costs (in Spanish), or compare heysteff with Vambe, Leadsales and Respond.io.